Last Updated: May 23, 2024
In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data. We never sell your data.
This policy is split into sections. For your convenience, links to each of those sections are as follows:
This policy applies specifically to the notepro product built and maintained by LogSnag LLC. This policy applies to our handling of information about site visitors, prospective customers, and customers and authorized users (in relation to their procurement of the services and management of their relationship with notepro). We refer collectively to these categories of individuals as "you" throughout this policy.
However, this policy does not cover information about a customer's end users that notepro receives from a customer, or otherwise processes on a customer's behalf, in connection with the services provided by notepro to the customer pursuant to an applicable agreement. We refer to this information as "Customer Data." Our use of Customer Data is governed by our agreements with our customers.
Our guiding principle is to collect only what we need. Here's what that means in practice:
When you sign up for notepro, we typically ask for identifying information such as your name, email address, and company name. That's so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates. We sometimes also give you the option to add a profile picture that displays in our products.
We'll never sell your personal information to third parties, and we won't use your name or company in marketing statements without your permission either.
When you pay for notepro, we ask for your credit card and billing address. That's so we can charge you for service, calculate taxes due, and send you invoices. Your credit card information goes directly to our payment processor and doesn't ever go through our servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for account history, invoicing, and billing support.
We store your billing address to calculate any sales tax due in the United States, to detect fraudulent credit card transactions, and to print on your invoices.
When you browse our marketing pages or applications, your browser automatically shares certain information such as which operating system and browser version you are using. We track that information, along with the pages you are visiting, page load timing, and which website referred you for statistical purposes like conversion rates and to test new designs. We sometimes track specific link clicks to help inform some design decisions.
We use cookies and similar technologies like single-pixel gifs to make our product work, to measure the effectiveness of our marketing, and to ensure you remain logged-in to our products. You can set your browser to not accept cookies, but this would prevent our product from functioning properly. In our products, we only use strictly necessary cookies for authentication and security purposes.
When you write to notepro with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past communications to reference if you reach out in the future. We also store information you may volunteer, for example, in surveys you answer.
We don't collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, or gender expression. You may provide these data voluntarily, such as if you include a pronoun preference in your email signature when writing to our Support team.
We also do not collect any biometric data. You are given the option to add a picture to your user profile, which could be a real picture of you or a picture of something else that represents you best. We do not extract any information from profile pictures: they are for your use alone.
Our default practice is to not access your information. The only times we'll ever access or disclose your info are:
If notepro is acquired by or merged with another company — we don't plan on that, but if it happens — we'll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy.
At notepro, we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:
Many of these rights can be exercised by signing in and updating your account information. If you have questions about exercising these rights or need assistance, please contact us at privacy@notepro.com.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. In addition, we go to great lengths to secure your data at rest.
Most data are not encrypted while they live in our database (since they need to be ready to send to you when you need them), but we go to great lengths to secure your data at rest. For more information about how we keep your information secure, please review our security overview.
With regard to products, we encrypt your content at rest and each file is encrypted with its own key. Each file key is then encrypted with a key-encrypting key that is unique to you as a customer.
In many of our applications, we give you the option to trash content. Trashed content is not accessible from the application and is deleted after 30 days.
We also have automated backups of our application databases, which are kept for up to another 30 days. In total, when you trash things in our applications, they are purged within 90 days from all of our systems and logs. Retrieving data for a single account from a backup is cost-prohibitive and unduly burdensome so if you change your mind you'll need to do so before your data are deleted from our active systems.
We also delete your data after an account is cancelled. In this case, there is no period of data being kept in an accessible trash. Your data are deleted within 60 days. This applies both for cases when an account owner directly cancels and for auto-cancelled accounts.
We keep your information for the minimum amount of time necessary to fulfill the purposes for which we collected the personal information, plus any additional time permitted or required under applicable law. For example, we keep your information for business, tax, or legal purposes. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases.
Here is a detailed breakdown of retention periods for different types of information:
Our products and other web properties are operated in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.
We process and store your information in the United States. We choose the location of our data centers based on a variety of factors, including regulatory requirements, costs, and redundancy. We take steps to ensure that the data we collect under this privacy policy is processed according to the provisions of this policy and the requirements of applicable law wherever the data is located.
The GDPR requires that any data transferred out of the EU must be treated with the same level of protection that the EU privacy laws grant. When you transfer data to the United States through notepro, we comply with this requirement by using standard contractual clauses approved by the European Commission.
The European Commission has determined that certain countries outside of the European Economic Area (EEA) adequately protect personal data. You can review current European Commission adequacy decisions on the Commission website. To transfer data from the EEA to other countries, such as the United States, we comply with legal frameworks that establish an equivalent level of protection with EU law.
We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify users.
Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at privacy@notepro.comand we'll be happy to try to answer them!